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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I just got this error while trying to send and email to two

Customer Question

I just got this error while trying to send and email to two people with two photo attachments.
JA: How large is the photo you're trying to attach?
Customer: An error occurred while sending mail. The mail server responded: 5.3.4 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message. 16.55847:69000000, 17.43559:0000000060010000000000000F00000000000000, 20.521. Please check the message and try again.
JA: Are you getting any error messages when you try to attach your photo file or send an email?
Customer: 3.1m size
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Email
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me in which email program you did this?

Customer: replied 2 months ago.
Thunderbird
Expert:  Richard replied 2 months ago.

Thanks

Is it only with this one email?

Or any email you send has the issue?

Customer: replied 2 months ago.
I seem to get this when I have attachments and multiple addresses, but not certain of exact triggers.
Expert:  Richard replied 2 months ago.

What type of attachements? And when did the issue start?

Customer: replied 2 months ago.
jpgs approx. 1.5m size x 2
Expert:  Richard replied 2 months ago.

If you send without them, same error?

Customer: replied 2 months ago.
I feel like the multiple addresses are triggering some sort of spam filter.
Expert:  Richard replied 2 months ago.

TThis can be the case we just need to rule other ccauses out.

Are the addresses all having the same part of them after the @ symbol?

eg: all @gmail.com?

Customer: replied 2 months ago.
no
Expert:  Richard replied 2 months ago.

how many recipients in the email when the error occurs?

Customer: replied 2 months ago.
first time two
second which was just a couple minutes ago 3
Expert:  Richard replied 2 months ago.

Which email service are you using in Thunderbird? eg: gmail.com, hotmail.com?

Customer: replied 2 months ago.
thunderbird
Expert:  Richard replied 2 months ago.

thats the email program

Which email service are you using in Thunderbird? eg: gmail.com, hotmail.com?

Customer: replied 2 months ago.
dont know its my work address
Expert:  Richard replied 2 months ago.

When did the problem start?

Customer: replied 2 months ago.
also get it with my MSN acct.
noticed it over last few months
Expert:  Richard replied 2 months ago.

only MSN? No other types if accounts?

Customer: replied 2 months ago.
also on my work
Expert:  Richard replied 2 months ago.

ok, I want to do a system restore please.

To do this, close all programs.

Press the windows key (the one to the left of the left ALT key) + R and type in the run box that opens

rstrui

Press enter

Then follow the onscreen steps to choose a system restore and choose a date before this problem occurred.

Let it complete and tell me if it now functions correctly please

Customer: replied 2 months ago.
What could I lose by doing the restore?
Customer: replied 2 months ago.
This has been going on for months. I would screw up more of my system by restoring back that far.
Expert:  Richard replied 2 months ago.

It will not touch any of your data, only programs you have installed since then