How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I used an email program I'm not familiar with (Mozilla

Customer Question

I used an email program I'm not familiar with (Mozilla thunderbird) to recover some attachments from old "sent emails" but instead of copying and pasting to a thumb drive, (the folder I thought I copied to is empty), the emails are gone.
JA: Just to clarify, what email service provider are you using?
Customer: I have an AOL "AIM" account.
JA: How long has this been going on with your Aim account? What troubleshooting have you tried?
Customer: nothing, just looking around to find where those emails wer copied to. Couldn't believe they just disappeared.
JA: Anything else you want the email expert to know before I connect you?
Customer: This happened some time ago, it's been at least a week.
Submitted: 2 months ago.
Category: Email
Expert:  bbao replied 2 months ago.

> just looking around to find where those emails wer copied to. Couldn't believe they just disappeared.

It depends on how you did the copy and paste operation. Did you do drag and drop? Which folder of Thunderbird was the target of those emails?