How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

My e-mail is: [email protected] I cannot access it. I am

Customer Question

My e-mail is: ***@******.***. I cannot access it. I am 81 years old. I am frustrated!!! I don't know my user name or password. Thus, I cannot do anything with this NEW program. HELP!!!!!
JA: When did you last reset your username and password?
Customer: I don't know
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I don't know what you are talking about. I have an icon on my desktop for it. All I do is double click it . However, because of this NEW program, I cannot access it. Please HELP me.
JA: What troubleshooting have you tried?
Customer: None. I don't know how.
JA: Anything else you want the email expert to know before I connect you?
Customer: My phone number is:(###) ###-#### Please call me. I am desperate.
Submitted: 2 months ago.
Category: Email
Expert:  bbao replied 2 months ago.

Thanks for your question.

> My e-mail is:***@******.***. I cannot access it.

> I don't know my user name or password.

Did you access the above email address of you before? If yes, how?