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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My password seems to be forgotten. my account has expired.

Customer Question

My password ***** to be forgotten. my account has expired
JA: What exactly are you having trouble accessing?
Customer: email
JA: Are you logged into your email account on any other devices?
Customer: no.
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I an't remember them
JA: Anything else you want the email expert to know before I connect you?
Customer: no, I just need to know my password
Submitted: 2 months ago.
Category: Email
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me please when you were last able to sign into your account?

Please let me know

Customer: replied 2 months ago.
March, 2017
Expert:  Richard replied 2 months ago.

Thank you

When you now try to sign in, what is the exact message you get?

And what is the part of your email address after the @ symbol?