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bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 540
Experience:  CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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I can't found my email, and they have number that I can not

Customer Question

I can't found my email, and they have number that I can not remember for phone
JA: Just to clarify, what email service provider are you using?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: I have tried, chrome, google, and a private company, but that was saying that I was not that person, so frustrating.
JA: Anything else you want the email expert to know before I connect you?
Customer: Help
Submitted: 2 months ago.
Category: Email
Expert:  bbao replied 2 months ago.

> I can't found my email, and they have number

Do you mean you can't see any email when you access the Gmail messages via web? Or using an email program (please advise the name and version)?

Customer: replied 2 months ago.
No, I don't have email, so hhow do I get my answer?
Expert:  bbao replied 2 months ago.

Did you check the Bin or Trash folder? Is anything there?

Please also let me know the when you saw everything was OK in your mailbox.

Expert:  bbao replied 2 months ago.

For best understand the current situation of your mailbox, can you please provide a screenshot showing what you see on your screen when access Gmail's Inbox? Thanks.

Expert:  bbao replied 2 months ago.
Please reply to questions so I can work out the correct answer for you. Thanks.