Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I already talked to some earlier because I can't access my…

Customer Question
Hi I already talked...

Hi I already talked to some earlier because I can't access my email. You sent the info to my friend sandy @***@******.*** and she called me with the info. I don't know what you need. I can tell you some of my names on my email addresses so I'm not sure what kind of info you need

Technician's Assistant: Just to clarify, what email service provider are you using?

My email address is***@******.***

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On my lap top. I have to order groceries on line because I am disabled and I couldn't access to order so I called them and they told me to clear cookies,cashe, and browser. I did and then I couldn't access email anymore. It used to be that I would just put an "M" in the search line and the mail would just come. Then I tried to remember my password ***** I haven't used for a while because I didn't need to. I think I finally remembered it but then the message I got said It was changed 47 days ago. I did not change it! I can tell you some of the names that I email but I've never written them down because they just pop up. Sandy's I had because she has that funny dot in the middle of hers.

Technician's Assistant: What troubleshooting have you tried?

I'm not sure what that means. I'm 69 and pretty ignorant I guess.

Technician's Assistant: Anything else you want the email expert to know before I connect you?

I guess not I don't know what to ask or what to provide you with

Submitted: 1 year ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
8/1/2017
Email technician: bbao, IT Consultant replied 1 year ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,971
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a few minutes to review your question. Thanks.

Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 1 year ago

> I did and then I couldn't access email anymore.

> I would just put an "M" in the search line and the mail would just come

Basically, do you mean you lost access to your Gmail messages after clearing the browsers browsing history, and you want to get back to access the Gmail messages. Am I correct?

Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 1 year ago

Are you still here with me?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Can you please put my cookies back on so I dont have to keep
Can you please put my cookies back on so I dont have to keep putting in my password? … read more
Benjie Marquez
Benjie Marquez
Technical Support
Bachelor\u0027s Degree
1 satisfied customers
I have been subscribed to amazon dot unlimited but will only
I have been subscribed to amazon dot unlimited but will only play a sample of a song any time I ask for one. She says I am subscribed but apparently I am not connect Ronald Colin … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
My daughter is having big trouble trying to log into a older
My daughter is having big trouble trying to log into a older gmail account. She needs to get into it for her job and a test she needs to take. We have been locked out with too many attempts to log in.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
I'm out of town and am trying to access my outlook.com
Hi -- I'm out of town and am trying to access my outlook.com email. I don't know (or don't have a code) and am using a computer at the hotel I'm staying at. I need to access it, because I'm traveling … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I have an gmail account but cant remember my password or
hi I have an gmail account but cant remember my password ***** sercurity info what do I do??… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I signed my wife up for an email account and I received a "Welcome"
I signed my wife up for an email account and I received a "Welcome" page listing the email address as *****@******.***. I believe I wrote down the correct password ***** every time I log in, it says I… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Why do you not understand my email account number that I have
Why do you not understand my email account number that I have had for years? Why the problem now?… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
MY wife is in Europe. Using her smart phone to contact the
MY wife is in Europe. Using her smart phone to contact the world and her google account. Her address is *****@******.***. At some point she had to use the swiss country code to reach the rest of the w… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
A family member accesses their email account on Outlook.com
A family member accesses their email account on Outlook.com via a Win7 PC. Her email address is *****@live. co. uk which I assume is a subsidiary of live. com. First problem is that she has lost her p… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Hi there - I have an old Telus.net email account that has not
Hi there - I have an old Telus.net email account that has not been used for some years but Google has it as my principle email. It is not and when I went to sign in I couldn't because I was not using … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
989 satisfied customers
I had a previously used e-mail address on gmail. I now use
I had a previously used e-mail address on gmail. I now use a different address,but my resume is in the old address,which I haven't been able to access. I tried putting in what I thought I remembered a… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My iphone went missing (Brooklyn) and some creep emailed me
My iphone went missing (Brooklyn) and some creep emailed me that he has it, wont give it back, and demanded that I email him my apple ID code. I emailed him back that I would gladly give him a reward … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Cant sign into my Yahoo email. Password XXXXX Yahoo
Can't sign into my Yahoo email. Password XXXXX Yahoo doesn't answer customer service call. Other online services claim many problems after viewing contents and want to charge $$$ to clear computer. Ya… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
When I try to forward or reply to an email, the following message
When I try to forward or reply to an email, the following message comes up; "The Webpage cannot be found" and "LOADING" appears on the above Google Bar.… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
my email stopped working at noon I keep getting error message
my email stopped working at noon I keep getting error message 108A - maintenance on your side - try later my account L13Diane. billing phone number XXXXXXXXXX… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I only have an IPad2 and IPhone 5. No other hardware. I am
I only have an IPad2 and IPhone 5. No other hardware. I am not good with computers,so am a little weary. I took my IPad into Apple Genius for a software upgrade which didn't include back-up. Afterward… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
my stepdaughter logged onto her gmail account whilst staying
my stepdaughter logged onto her gmail account whilst staying in my home. I see that she added my personal email as her alternate email address. does that mean she would have also received all of my pe… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I have a 25 yr. old niece who we think created a G-mail account
I have a 25 yr. old niece who we think created a G-mail account not for herself, but for a sister of mine (whom I'll call Marie) that she is feuding with. Our mother rec'd a G-mail/ e-mail from the ni… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x