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I am not receiving emails since 7/27, I think a browser, I…

Customer Question
I am not receiving...

I am not receiving emails since 7/27

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I think a browser

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I don't know

Technician's Assistant: Anything else you want the email expert to know before I connect you?

It asks for my password

Submitted: 1 year ago.Category: Email
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Answered in 2 minutes by:
8/1/2017
Email technician: Jess M., Computer Support Specialist replied 1 year ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. What email account are you using? Gmail? Hotmail? or others?
  2. Are you using Windows or Mac?


Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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