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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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This about facebook, I can see my messages from my friends

Customer Question

this about facebook
JA: When did you last use the account?
Customer: I can see my messages from my friends but when i click onto friends bytton it says my phone number is ***** right but(###) ###-####is my orignal number when set facebook 2 years ago when we switch iphone 6 to 7 i lost it but my wifes it did not effect.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my phone during the day pc at night sometimes.
JA: What troubleshooting have you tried?
Customer: i'am not real computer savey i have tried facebooks ways with no sucess.
JA: Anything else you want the email expert to know before I connect you?
Customer: no i just want my full facebook like i had 2 weeks ago.
Submitted: 2 months ago.
Category: Email
Expert:  Kris Rodgers replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris Rodgers replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris