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I have reset my android phone gmail password, it has been 3

Customer Question
days and I still get...
I have reset my android phone gmail password, it has been 3 days and I still get the screen it was reset and please wait 24 hours. it has been 3 days, no access since Thursday evening. I can access the gmail on the computer but will not connect and access my Note 5. can you help
JA: Are you logged into your Gmail account on any other devices?
Customer: no nott anymore
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: The password ***** phone was reset on Thursday. No security questions
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 4 months ago.Category: Email
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Answered in 5 minutes by:
7/31/2017
Email technician: Isaac Franklin, Support Technician replied 4 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,260
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Isaac Franklin, Support Technician replied 4 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,054
2,054 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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