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WHi Jess this problem has been going on since last week.

Customer Question
WHi Jess this problem...

WHi Jess this problem has been going on since last week. First someone wanted to have me enter my email password ***** got resolved through Amazon. Now someone is saying my gmail password ***** ***** please enter. I am hesitant to do anything due to the fact a have had fraud on my account Twice since January "17" and I am somewhat cautious. Can you please help me ?

Technician's Assistant: Are you logged into your Gmail account on any other devices?

One second while I check. Jess, yes.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Noi don't believe so

Technician's Assistant: Anything else you want the email expert to know before I connect you?

Yes, how do I turn off the camera from the home page upon viewing apps?

Submitted: 1 year ago.Category: Email
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Answered in 3 minutes by:
7/31/2017
Email technician: Isaac Franklin, Support Technician replied 1 year ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Isaac Franklin, Support Technician replied 1 year ago

Do not ever answer a message that is asking you to change a password ***** email form.

If it says it when it pops up logging in on another device, you may have 2 step on.

Turning off your camera for homepage and apps will depend on two things.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

and

What browser are you using? firefox/chrome/safari/internet explorer/edge?

Dark blue e is for edge on the taskbar. Light blue e is internet explorer on 10.

Firefox is a blue globe with an orange fox on it and Chrome is a red/green/yellow/blue circle.

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