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I want to switch to outlook.com, having problem setting up…

Customer Question
I want to switch to...
I want to switch to outlook.com, having problem setting up account.I use Office 365 and receive forwarded emails from an att.net account on my outlook that is on my hard drive.
I want to move to the web-based outlook, outlook.com, and I am having difficulty in setting up the att.net account on it.
I have Windows 10 64 bit. Thanks.
Submitted: 1 year ago.Category: Email
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Answered in 2 minutes by:
7/31/2017
Email technician: Jason Jones, Computer Technician replied 1 year ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,462
Experience: 10+ years of work experience.
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Customer reply replied 1 year ago
Hi, sorry, we're closing on an apt. and the schedule is all disrupted. I'll get back to you this afternoon or tomorrow morning.
Thanks. ... Lance
Email technician: Jason Jones, Computer Technician replied 1 year ago

Thank you. I will be standing by.

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