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Can you help me see why thunderbird is not importing my

Customer Question
email currently JA: Just to clarify...
can you help me see why thunderbird is not importing my email currently
JA: Just to clarify, what email service provider are you using?
Customer: charter that is now spectrum. it worked for a couple years until a few days ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on a computer with thunderbird
JA: What troubleshooting have you tried?
Customer: calling spectrum who would have to re-set and update my email account. forcing new messages to come in. and logging out and logging back in. recently I deleted archives and now there seems to be a problem since.
JA: Anything else you want the email expert to know before I connect you?
Customer: i think that is all. i just don't know how to use thunderbird that well to import my new emails. it used to happen automatically and hasn't recently. i saw that there were seven new emails (told me in a pop up) but I can't see them
Submitted: 3 months ago.Category: Email
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Answered in 6 minutes by:
7/31/2017
Email technician: arsufi2002, Other replied 3 months ago
arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1,380
Experience: I have 4 yrs experience in helping customers who has trouble with Email
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Use below box to post your response

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Email technician: arsufi2002, Other replied 3 months ago

Let me know when you are ready..

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Customer reply replied 3 months ago
ok am here.
Customer reply replied 3 months ago
hi fiyaz. can you help me?
Email technician: arsufi2002, Other replied 3 months ago

I wish to have a remote session with your computer..

Click here to download tool

Double click file after download

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Customer reply replied 3 months ago
i wish to talk about this or write about it here rather than have a remote session. you can call me instead if you need at my #.
Email technician: arsufi2002, Other replied 3 months ago

It would be easy if you could run the tool as i can show as well save time

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Email technician: arsufi2002, Other replied 3 months ago

Are you ready if i provide you a free support (remote session) this time...

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Customer reply replied 3 months ago
no. thanks. i would like to get credit back and try to sign up again if I feel comfortable in the future using this as a way to fix it.
Email technician: arsufi2002, Other replied 3 months ago

wait...

We will go with this chat session then..

I will explain the steps

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Customer reply replied 3 months ago
ok. let's do the chat then. thanks
Customer reply replied 3 months ago
i am available and would like to do the chat by computer or by phone to get this fixed. are you still working another call or are you able to work this call with me?
Email technician: arsufi2002, Other replied 3 months ago

Can you get me your pop3 settings set for thunderbird

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Email technician: arsufi2002, Other replied 3 months ago

Also, did you update the password ***** Thunderbird after you reset

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Customer reply replied 3 months ago
i don't know where you see the pop3 settings for Tbird. can you tell me. I update tbird but do not re-set password. it is still the same.
Customer reply replied 3 months ago
ok. please credit my account. i appreciate that you tried to help. I am not getting the information quickly enough. I will try you guys another time. thank you.
Email technician: arsufi2002, Other replied 3 months ago

Try this:

1: Open Thunderbird

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Customer reply replied 3 months ago
thank you anyway. you don not have to work on this any further. thank you. I am having to cancel my account membership.
Email technician: arsufi2002, Other replied 3 months ago

2: Tools > Account Settings

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Email technician: arsufi2002, Other replied 3 months ago

There you can find your server settings (pop/imap)

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Email technician: arsufi2002, Other replied 3 months ago

Ensure you have right settings there

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Email technician: arsufi2002, Other replied 3 months ago

If you could share your email provider name i shall get the pop/imap settings which you can verify with current settings

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1,883
1,883 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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