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How do I replace the Discover card you have on file with my…

Customer Question
How do I replace the...
How do I replace the Discover card you have on file with my new card number so I can buy 100G of new cloud space. Every time I try to buy the 100G it comes back card declined. I had fraud on my number ending in 2061and new number is ***** Please replace my number in your files ending in 2061 with the number shown above. Thank you for your assistance in this matter.
Submitted: 1 year ago.Category: Email
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Answered in 2 minutes by:
7/31/2017
Email technician: Martin, Network Engineer replied 1 year ago
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,147
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Verified

Hello and welcome.

Sorry to hear you're having trouble with your account.

You need to log into the Cloud Platform Console here:

https://console.cloud.google.com

Open the menu on the left, select Billing and then select the account name.

Click on Payment settings and then update it from there.

Let me know if you were able to do this and if you need additional help.

Regards,
Martin

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Customer reply replied 1 year ago
I need to replace the Discover card number you have on file for me with my new number 601100859934588. They sent me a new number when fraud occurred on my number ending 2061. And I need to buy 100G of additional cloud space.
Email technician: Martin, Network Engineer replied 1 year ago

Just so I understand correctly, you want to update your details for Google Cloud, correct?

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Customer reply replied 1 year ago
I just tried again to purchase the 100G of additional cloud space and again it showed my card number ending 2061 and "card denied" I thought you fixed that?
Email technician: Martin, Network Engineer replied 1 year ago

May I connect with you remotely to troubleshoot the issue directly?

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Email technician: Martin, Network Engineer replied 1 year ago

You should be able to update it here:

https://console.cloud.google.com/billing

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Email technician: Martin, Network Engineer replied 1 year ago

You can also request a phone call by a Google Cloud Platform agent here:

https://support.google.com/cloud/contact/cloud_platform_billing

Please let me know if you need any further assistance

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