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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I get a dialog box when I tried to pay a bill this morning

Customer Question

I get a dialog box when I tried to pay a bill this morning that says my email address and password ***** ***** I have not used my email for awhile. When I went to my email it looks like it stopped working in June. No new emails since then. I want my email back. My user name is***@******.***
JA: Are you logged into your Gmail account on any other devices?
Customer: I don't think so
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I don't know
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Email
Expert:  Kris Rodgers replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris Rodgers replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 2 months ago.
well your answer was in my email box so maybe it is fixed!!! I just want tp pay my bills and it says my email address is not correct.
Expert:  Kris Rodgers replied 2 months ago.

Would it be OK to connect and have a look?