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Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.
Please let me know when you want to start
If you do not have the office suite installed and do not want to buy Office I can advise using the free alternatives.
Please have a look here
I can check remotely for you as well if you do have it installed or not and install freeoffice for you as well?
Not if you have the license or product code for that
Can you search for word and see if you can open that?
Normally Office will be installed as a Trial version.