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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I purchasr, I purchased computer in December of 2016. my

Customer Question

hello, my name is ***** ***** I purchasr
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: I purchased computer in December of 2016. my problem is, I am a writer. when I tried to get some help. it aa HP Pavillion Windows 10. I thought the computer had it's own program , but I do not know how to get into it. could you please help me?
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: tablet.
JA: What troubleshooting have you tried?
Customer: none. I went to Microsoft and they wanted me to search the web, but I did not want to get a virus. I don't understand with Enternet Exployer and Microsoft are all ready on my computer. the only thing that I have used is notepad and I do not like it.
JA: Anything else you want the email expert to know before I connect you?
Customer: i just want to be able to write a proper paragraph.
Submitted: 2 months ago.
Category: Email
Expert:  PC_Wizzard replied 2 months ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Please let me know when you want to start

Expert:  PC_Wizzard replied 2 months ago.

If you do not have the office suite installed and do not want to buy Office I can advise using the free alternatives.

Please have a look here

I can check remotely for you as well if you do have it installed or not and install freeoffice for you as well?

Customer: replied 2 months ago.
Expert:  PC_Wizzard replied 2 months ago.

Not if you have the license or product code for that

Can you search for word and see if you can open that?

Expert:  PC_Wizzard replied 2 months ago.

Normally Office will be installed as a Trial version.