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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I cant access my hotmail address, No, Ican, no

Customer Question

I cant access my hotmail address
JA: Are you logged into your Hotmail account on any other devices?
Customer: No
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Ican
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Email
Expert:  bbao replied 2 months ago.

When was your last successful login of the given Hotmail account?

Customer: replied 2 months ago.
yesterday
Expert:  bbao replied 2 months ago.

> yesterday

And you didn't change the password ***** after last successful login?

Customer: replied 2 months ago.
no
Customer: replied 2 months ago.
I have a simple problem
Customer: replied 2 months ago.
Really?
Expert:  UranMail replied 2 months ago.

Hello, as I understand you are unable to login to your Hotmail account today and yesterday you were able to .

To pinpoint your simple problem - I have some questions for you:

  1. Have you been asked to give out your password ***** any website or anyone at all ?
  2. Any email or warning came in asking you for it(password)?
  3. Have you tried changing the password ***** yesterday?
  4. Have you changed password ***** any other account since yesterday?
Expert:  UranMail replied 2 months ago.

Do you still require assistance on the simple problem?
Waiting for your reply.