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I cant access my hotmail address. Ican

Customer Question
I cant access my...

I cant access my hotmail address

Technician's Assistant: Are you logged into your Hotmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Ican

Submitted: 1 year ago.Category: Email
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Answered in 1 minute by:
7/31/2017
Email technician: bbao, IT Consultant replied 1 year ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,975
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

When was your last successful login of the given Hotmail account?

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Customer reply replied 1 year ago
yesterday
Email technician: bbao, IT Consultant replied 1 year ago

> yesterday

And you didn't change the password ***** after last successful login?

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Customer reply replied 1 year ago
no
Customer reply replied 1 year ago
I have a simple problem
Customer reply replied 1 year ago
Really?
Email technician: UranMail, Network Administrator replied 1 year ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,426
Experience: Network and System Administrator, IT Consultant
Verified

Hello, as I understand you are unable to login to your Hotmail account today and yesterday you were able to .

To pinpoint your simple problem - I have some questions for you:

  1. Have you been asked to give out your password ***** any website or anyone at all ?
  2. Any email or warning came in asking you for it(password)?
  3. Have you tried changing the password ***** yesterday?
  4. Have you changed password ***** any other account since yesterday?
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Email technician: UranMail, Network Administrator replied 1 year ago

Do you still require assistance on the simple problem?
Waiting for your reply.

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