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My password has been hacked. I have tried everything

Customer Question
My password ***** been...

My password ***** been hacked. I have tried everything recommended to no avail. I haven't seen my e-mail in weeks. Help please.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

From a browser

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Not that I know of. I have have McAfee antivirus

Technician's Assistant: Anything else you want the email expert to know before I connect you?

I am beyond frustrated. I have confirmations and travel info in my e-mails.

Submitted: 1 year ago.Category: Email
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Answered in 1 minute by:
7/31/2017
Email technician: bbao, IT Consultant replied 1 year ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,984
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Can I know which email account has been hacked? Any other things suspicious in addition to no access to the mailbox due to incorrect password?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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