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This Old Lady wants to get my emails but being blocked

Customer Question
This Old Lady wants...

This Old Lady wants to get my emails but being blocked because I haven't remembered a password ***** haven't used in years. also don't remember having another account address>

Technician's Assistant: Are you logged into your email account on any other devices?

Please Help

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Beryl Levin and my email address which I want to keep is

Technician's Assistant: Anything else you want the email expert to know before I connect you?

Customer:***@******.***

Submitted: 11 months ago.Category: Email
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Answered in 5 minutes by:
7/31/2017
Email technician: bbao, IT Consultant replied 11 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,843
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Did you try resetting the password ***** for this Hotmail account? If not, just click the Forgot Password ***** under Sign In section and follow the screen instruction to reset. If tried but failed, please advise the questions asked by Microsoft during the password ***** process. Thanks.

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