Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have lost my password and have not been able to get my…

Customer Question
I have lost my...

I have lost my password ***** have not been able to get my mail. The recovery email address I gave you at Health and Welfare is no longer mine, as I have retired. My phone number is(###) ###-#### I have never "chatted" and am not sure I can navigate that, but will give it a try...

Technician's Assistant: Are you logged into your email account on any other devices?

No, I cannot get in without a password.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I just gave you the phone I've had since I left Wyoming in 2009. I can answer security questions, but I can't remember if I set any up when I opened my account.

Technician's Assistant: Anything else you want the email expert to know before I connect you?

I'm not sure. I just bought a new computer, but the tech told me I needed my Yahoo password ***** order to set up a PIN. It is all a mystery to me.

Submitted: 1 year ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
7/31/2017
Email technician: bbao, IT Consultant replied 1 year ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,974
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> I needed my Yahoo password ***** order to set up a PIN. It is all a mystery to me.

Do you mean your email account is with Yahoo?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I am trying to recover an old gmail, but it doesn't
Hello, I am trying to recover an old gmail, but it doesn't recognize it. Can you help? … read more
bbao
bbao
IT Consultant
1,974 satisfied customers
Yahoo mail inaccessible security cert. rev. cant access...
yahoo mail inaccessible security cert. rev. cant access... also password ***** security quest was mothers maiden name cell no. no longer active was(###) ###-####e-mail is***@******.*** need to recover… read more
bbao
bbao
IT Consultant
1,974 satisfied customers
I am setting up a new computer and it will not let me use my
I am setting up a new computer and it will not let me use my email address. It keeps telling me that it is already used or taken. … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I just gave you a deposit and I dont have access to email
I just gave you a deposit and I dont have access to email because that is the problem. Can you connect with me on this chat line? … read more
bbao
bbao
IT Consultant
1,974 satisfied customers
I no longer have my recovery phone number for my yahoo
I no longer have my recovery phone number for my yahoo account and can't get into my account. Can you help? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
Could not get into my account, so i opened a new one,, the
could not get into my account, so i opened a new one,, the phone number is ***** mine, they gave amber s account to me,, i need to get into my old account,,*****@******.*** … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I need to set up my email system on an alternate computer. I
I need to set up my email system on an alternate computer. I have a new Dell Computer and do not know my password. I have been happily using my account on a Samsung tablet for several years. We lived … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,074 satisfied customers
I have been in prison for two years my phone number
I have been in prison for two years my phone number associated with my gmail account is no longer activated I am also locked out of my yahoo account which I have as my recovery email and my recovery e… read more
bbao
bbao
IT Consultant
1,974 satisfied customers
I can access my email on my Smart Phone but not my laptop. I
I can access my email on my Smart Phone but not my laptop. I reset my password ***** the help of a pho … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
E lost my sbcglobal.net email no previous passwords will
e lost my sbcglobal.net email no previous passwords will work to get my email back can you help? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I setup a new gmail account the 1st of December, 2016 and
I setup a new gmail account the 1st of December, 2016 and had trouble getting in so went through recovery and got in an tried to setup a new password ***** getting in then the next time logging in to … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
Ii I cannot access my yahoo account or email because it will
Ii I bI cannot access my yahoo account or email because it will not take my password … read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
My wife's iPhone will let her receive but not send emails.
My wife's iPhone will let her receive but not send emails. She was told to re-enter her password, but that didn't work. We're out of town and she doesn't remember her password ***** sure, it's written… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
My husband and I share a gmail and yahoo mail address.
My husband and I share a gmail and yahoo mail address. Trying to set up my own gmail account. Think I did already or at least started. Can't remember anything but user name. Can't navigate through Goo… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
I cant remember mu password XXXXX my email address, I have bought
I can't remember mu password XXXXX my email address, I have bought a new phone and need to access my email address to set it up… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I need to reset my password XXXXX my gmail account. I have canceled
I need to reset my password XXXXX my gmail account. I have canceled the cell phone that google has on record, so when they try to text me a new code I can't access it. I need to talk with someone so I… read more
Jeffrey Flaker
Jeffrey Flaker
Senior Programmer/Analyst
Working toward my BS in Computer Sc
100 satisfied customers
I had a notification from Gmail that my account had been accessed
I had a notification from Gmail that my account had been accessed from Morrocco about 10 days ago. I immediately did a scan, changed my Gmail password, but no new email has come into my Gmail account … read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
I have a Gmail [email protected] that I can not
I have a Gmail [email protected] that I can not longer access. When I retired and moved to Idaho I lost [email protected] email and can not use that to verify the account. How do I reactivate this … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x