How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I can't get out to any of the recipients from my

Customer Question

I can't get out to any of the recipients from my Thunderbird. I'm still running XP, and i guess you're no longer supporting my dinosaur? is this what's happening?
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Mozilla
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: My phone still works, as soes my tablet. but the aspire v5 is just not responding unless I get my mail from my ISP
JA: What troubleshooting have you tried?
Customer: Haven't a clue...
JA: Anything else you want the email expert to know before I connect you?
Customer: that my browser still works, but thunderbird is just not there
Submitted: 2 months ago.
Category: Email
Expert:  Kris Rodgers replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris Rodgers replied 2 months ago.

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.

Customer: replied 2 months ago.
if we're not gonna get into any severe financial penalties... I like thunderbird, but....
Expert:  Kris Rodgers replied 2 months ago.

Can I connect to your pc and have a look?