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I can't get out to any of the recipients from my

Customer Question
I can't get out...

I can't get out to any of the recipients from my Thunderbird. I'm still running XP, and i guess you're no longer supporting my dinosaur? is this what's happening?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Mozilla

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

My phone still works, as soes my tablet. but the aspire v5 is just not responding unless I get my mail from my ISP

Technician's Assistant: What troubleshooting have you tried?

Haven't a clue...

Technician's Assistant: Anything else you want the email expert to know before I connect you?

That my browser still works, but thunderbird is just not there

Submitted: 1 year ago.Category: Email
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Answered in 5 minutes by:
7/30/2017
Email technician: Kris Rodgers, IT Manager replied 1 year ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Email technician: Kris Rodgers, IT Manager replied 1 year ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Customer reply replied 1 year ago
if we're not gonna get into any severe financial penalties... I like thunderbird, but....
Email technician: Kris Rodgers, IT Manager replied 1 year ago

Can I connect to your pc and have a look?

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