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Need to talk live with a representative. Yahoo. Web brower.

Customer Question
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Need to talk live with a representative

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web brower

Technician's Assistant: What troubleshooting have you tried?

None, too stupid to try anything

Technician's Assistant: Anything else you want the email expert to know before I connect you?

Yes, I want to talk directly and show directly what is my issue, not keep typing questions

Submitted: 11 months ago.Category: Email
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Answered in 1 minute by:
7/30/2017
Email technician: UranMail, Network Administrator replied 11 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,298
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

Yahoo doesn't have live support like we do
May I connect to your PC remotely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it while you watch.

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Customer reply replied 11 months ago
no, only if I can talk with you directly and explain the issue
Email technician: UranMail, Network Administrator replied 11 months ago

Phone call is an extra service. maybe you want to state the issue here in chat before any extra services?

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Customer reply replied 11 months ago
nope, forget the entire thing. I only wanted to talk live with the technician which I explained in the beginning. disconnect and refund all money
Email technician: Josh, Computer Enthusiast replied 11 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,937
Experience: Email expert with over 5 years experience
Verified

I apologize for the long wait for a response.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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