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Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
Yahoo doesn't have live support like we doMay I connect to your PC remotely to troubleshoot the issue directly?Once connected, I can troubleshoot the problem and resolve it while you watch.
Phone call is an extra service. maybe you want to state the issue here in chat before any extra services?
I apologize for the long wait for a response.
Do you still need help with your issue?