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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Need to talk live with a representative, yahoo, web brower,

Customer Question

Need to talk live with a representative
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: yahoo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web brower
JA: What troubleshooting have you tried?
Customer: none, too stupid to try anything
JA: Anything else you want the email expert to know before I connect you?
Customer: yes, I want to talk directly and show directly what is my issue, not keep typing questions
Submitted: 2 months ago.
Category: Email
Expert:  UranMail replied 2 months ago.

Hello and thanks for using I am Serge and I will try my best to assist you.

Yahoo doesn't have live support like we do
May I connect to your PC remotely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it while you watch.

Customer: replied 2 months ago.
no, only if I can talk with you directly and explain the issue
Expert:  UranMail replied 2 months ago.

Phone call is an extra service. maybe you want to state the issue here in chat before any extra services?

Customer: replied 2 months ago.
nope, forget the entire thing. I only wanted to talk live with the technician which I explained in the beginning. disconnect and refund all money
Expert:  Josh replied 2 months ago.

I apologize for the long wait for a response.

Do you still need help with your issue?