How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have changed my email address to get rid of unwanted mail.

Customer Question

I have changed my email address to get rid of unwanted mail. My cancelled mail still coming through. can you stop it please? JA: Just to clarify, what email service provider are you using? Customer: JA: Have you installed any updates recently? Customer: New address, m***o**** JA: Anything else you want the computer expert to know before I connect you? Customer: Did you get message?

Submitted: 2 months ago.
Category: Email
Expert:  John replied 2 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment to review your question.

Expert:  John replied 2 months ago.

Could you please provide the following details so that I can understand the issue you are facing more clearly

How do you access your emails is it using web mail or email application?

Are you using a windows or mac computer to access these emails ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.