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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have not received e-mails from two business places. I know

Customer Question

I have not received e-mails from two business places. I know they have my correct e-mail which is***@******.***.
JA: How's your internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)?
Customer: If I understand the question it is from a browser. I use RCN as my internet provider.
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: Not that I know of. This is the first time this has happened. I have used g-mail for a long time.
JA: Anything else you want the email expert to know before I connect you?
Customer: I am getting other mail from individuals. I have checked my other options. junk,etc.
Submitted: 2 months ago.
Category: Email
Expert:  Jason Jones replied 2 months ago.

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.