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bbao, IT Consultant
Category: Email
Satisfied Customers: 539
Experience:  CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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Help all my aol emails dissapeared, not in recently

Customer Question

help all my aol emails dissapeared
JA: How do you usually access AOL? On a phone or tablet, or through a web browser?
Customer: not in recently recovered or trash
JA: Anything else you want the email expert to know before I connect you?
Customer: iphone
Submitted: 2 months ago.
Category: Email
Expert:  bbao replied 2 months ago.

Disappeared from the Inbox online via web or from the Inbox on your iPhone?

Customer: replied 2 months ago.
inbox on iPhone logged onto laptop aol also gone
Customer: replied 2 months ago.
you all want like 70 will it get my emails back???
Customer: replied 2 months ago.
not in recently deleted not in any folder erased
Expert:  bbao replied 2 months ago.

How long has the issue lasted? If it was minutes ago, please disconnect your iPhone immediately.

Use your computer to access AOL via web (not using AOL desktop) to verify if the emails have been removed from Inbox then the Trashed folder...

Expert:  bbao replied 2 months ago.

It seems like you accidentally deleted something by a mistake then the changes have been synced to server side then other desktop sides.

Customer: replied 2 months ago.
emails are back!!! why did i get charged $37 plus 5
Expert:  bbao replied 2 months ago.

Good to know that. Just double check if the emails are back on iPhone as well?

I guess you got charged because an expert (me here) have picked up your question from the pool and have been working with you on the issue. However, I am not a billing person, you need to speak with JustAnswer Customer Care for details.

Customer: replied 2 months ago.
right ur an expert getting paid $42 for a few texts. you did not open my files or recover them.. you suggested shutting my phone off. I went in and recovered emails and transferred them back... Fraud...
Expert:  bbao replied 2 months ago.

Again, that was not charged by me. If you are not happy with the service, please speak with JA Customer Care to get refund.