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I can not get into my personal email I tried to reset the…

Customer Question
I can not get...

I can not get into my personal email I tried to reset the pass word and it asks me for my favorite movie, I typed my favorite movie and it didn't like my answer

Technician's Assistant: When did you last reset your username and password?

It has been a while. Until now I got my personal email trough my work computer but I retired and I am trying to use my laptop at home.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook I thing

Technician's Assistant: How long has this been going on with your email account? What troubleshooting have you tried?

Just tonight, this is the first time I tried to use my home computer

Technician's Assistant: Anything else you want the email expert to know before I connect you?

Can the reset ask another prompt besides my favorite movie?

Submitted: 11 months ago.Category: Email
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Answered in 1 minute by:
7/30/2017
Email technician: bbao, IT Consultant replied 11 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,812
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Do you mean you have lost your access to outlook.com to manage your emails? What's the domain name of your email address please?

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