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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I can not get into my personal email I tried to reset the

Customer Question

I can not get into my personal email I tried to reset the pass word and it asks me for my favorite movie, I typed my favorite movie and it didn't like my answer
JA: When did you last reset your username and password?
Customer: It has been a while. Until now I got my personal email trough my work computer but I retired and I am trying to use my laptop at home.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: outlook I thing
JA: How long has this been going on with your email account? What troubleshooting have you tried?
Customer: Just tonight, this is the first time I tried to use my home computer
JA: Anything else you want the email expert to know before I connect you?
Customer: Can the reset ask another prompt besides my favorite movie?
Submitted: 2 months ago.
Category: Email
Expert:  bbao replied 2 months ago.

Do you mean you have lost your access to outlook.com to manage your emails? What's the domain name of your email address please?