How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Ve been struggling with the ":This Song is not available:"

Customer Question

ve been struggling with the ":This Song is not available:" issue all afternoon, after being frustrated with its partial appearance in my premium account on my Mac for over a week. I've done every variation of the preferences local files and restart adjustments, and I just did the ams after trashing and reinstalling Spotify - what can I do?
JA: How much experience do you have with this particular machine?
Customer: a lot, it's been my main computer for years
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: usually through gmail at my university, though also on my iPhone
JA: What troubleshooting have you tried?
Customer: went on web, tried unchecking local files, restarting computer and Spotify and rechecking. also trashed and reinstalled Spotify ditto.
JA: Anything else you want the email expert to know before I connect you?
Customer: no that seems about it for now
Submitted: 2 months ago.
Category: Email
Expert:  bbao replied 2 months ago.

Are you referring to a song managed by iTunes on macOS?