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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I need to get a new Password for my email account

Customer Question

I need to get a new Password ***** my email account "*****@******.***". I have tried you on line system several times in the last two days. Please help
JA: Just to clarify, what email service provider are you using for this account?
Customer: google I think
JA: Have you installed any updates recently?
Customer: something to do with google. Note: I use OS10.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I have seen some unexpected blockages recentage.
Submitted: 2 months ago.
Category: Email
Expert:  UranMail replied 2 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
May I connect to your PC remotely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it while you watch.

Expert:  UranMail replied 2 months ago.

Do you still require assistance on the issue?
Will be waiting for your reply.