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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I can't sign into my account, No, just my laptop, I don't

Customer Question

I can't sign into my account
JA: Are you logged into your email account on any other devices?
Customer: No, just my laptop
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I don't recall about security questions. The phone number isn't helpful.
JA: Anything else you want the email expert to know before I connect you?
Customer: I enter my email, tell them I don't remember my google password, they send me a code, I enter it and google says it doesn't go with my email address, but they say there is an account at that address.
Submitted: 2 months ago.
Category: Email
Expert:  bbao replied 2 months ago.

How do you access your email account on this specific laptop? Via web or using an email program?

Customer: replied 2 months ago.
I sign in on the web
Customer: replied 2 months ago.
Sorry. I sign in with earthlink.net
Expert:  UranMail replied 2 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
May I connect to your PC remotely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it while you watch.

Expert:  UranMail replied 2 months ago.

Do you still require assistance on the issue?
Will be waiting for your reply.