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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I am having troubles sending my prayer group email out. The

Customer Question

I am having troubles sending my prayer group email out. The computer I own now was a refurbished computer that was given to me. when II send out the group one time it goes with out a hitch but ten there are other times I get a message from ' system administrator' with the code 550 5.7.1 and a message that "you must check for new mail before sending mail." since yesterday I have tried 11 times to send the same email and the system admin refuses to let it go out! I need a reliable email that will work ALL THE TIME.. Can you help, please?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: It is an Intel Pentium, I have window 10, window Outlook, Internet explorer
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: I have called many people, I have gone into tools, to options, to mail set up, to send and receive, to go from 8 minute down to as low as four then back up again. I have copies the original email over to a 'new' email - sometimes works some times not and now nothing works.
JA: Anything else you want the email expert to know before I connect you?
Customer: I would like to know if tis system admin is just for an office administrator , which if it is can it be disconnected since this is a private computer now that I own it?.
Submitted: 2 months ago.
Category: Email
Expert:  Kris Rodgers replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris Rodgers replied 2 months ago.

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.

Customer: replied 2 months ago.
right now is alright
Expert:  Kris Rodgers replied 2 months ago.

Is this Outlook you are using with it?

Customer: replied 2 months ago.
I believe I a m going to stop now since years ago I was caught in a scam and I am not sure of who I am dealing with.
Please send my five dollars back to my visa
Expert:  Kris Rodgers replied 2 months ago.