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I was attempting to follow a sequence of instructions and…

Customer Question
I was attempting to...

I was attempting to follow a sequence of instructions and couldn't remember my password. Got a new password ***** via my gmail and now can't get back to where I was

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Don't remember. do you want my phone no?

Submitted: 11 months ago.Category: Email
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Answered in 5 minutes by:
7/29/2017
Email technician: Jason Jones, Computer Technician replied 11 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,251
Experience: 10+ years of work experience.
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Category: Email
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