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I cannot access email, outlook gmail and cloud and i get…

Customer Question
I cannot access email ...

I cannot access email

Technician's Assistant: Just to clarify, what email service provider are you using?

Outlook gmail and cloud and i get this message Mail cannot save information about your mailboxes because of a network problem

Technician's Assistant: What's the model and Operating System (OS) of your device?

1225a 2008 earl running el capitain

Technician's Assistant: When did you purchase your Apple device? What troubleshooting have you tried?

At apple on arlington

Technician's Assistant: Anything else you want the Mac expert to know before I connect you?

Yea i also see that i cannot get my kaspersky anti virus to update

Submitted: 1 year ago.Category: Email
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Answered in 24 minutes by:
7/29/2017
Email technician: Kris Rodgers, IT Manager replied 1 year ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Ask Your Own Email Question
Email technician: Kris Rodgers, IT Manager replied 1 year ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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