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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I've been using Incredimail for years. This past week I

Customer Question

I've been using Incredimail for years. This past week I upgraded to Incredimail 2. My ISP is Comcast. I cannot accessmy e-mail.
JA: What evidence is there of access? Was this ever a shared account?
Customer: I've had no problem accessing my email before I downloaded Incred 2
JA: Has anything been filed or reported?
Customer: Can't receive or send? Can't report how and to whom would I report.
JA: Anything else you want the lawyer to know before I connect you?
Customer: Doubt he's interested in my many frustrations.
Submitted: 2 months ago.
Category: Email
Expert:  Jason Jones replied 2 months ago.

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

I have setup, troubleshot, and resolves issues with Incredimail thousands of times. Incredimail is a great application, but it just needs to be setup correctly. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason