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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I signed up in june for a mobile broadband service with new

Customer Question

i signed up in june for a mobile broadband service with new ipad. its been working fine but today I get the message "no service". I am away from home and dont have my contract with me. when I try to go into the email that delivered my critical service information, it does not accept my date of birth so I cant get in to find my service number. without my service number I am unable to get through on 133 937. I keep going round and round and round in a loop.
JA: Just to clarify, what email service provider are you using?
Customer: bigpond or gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on a tablet
JA: What troubleshooting have you tried?
Customer: I cant troubleshoot because I cant check my Optus account. I dont recall having received a bill and maybe thats the problem but I have no way of checking. Cant someone feed my name into your system and see?
JA: Anything else you want the email expert to know before I connect you?
Customer: Its not specifically an email problem. My Ipad just says "no service", even though I have hotspotted it to my Telstra phone
Submitted: 2 months ago.
Category: Email
Expert:  bbao replied 2 months ago.

Can I know the provider of your mobile broadband? Telstra, Optus or TPG or something else?

Customer: replied 2 months ago.
Optus
Expert:  bbao replied 2 months ago.

Is it on a postpaid, prepaid or SIM only plan?

Expert:  bbao replied 2 months ago.

Hello, do you still need help here?