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A friend of mine had a stroke and can't remember hotmail…

Customer Question
Hi a friend of...

Hi a friend of mine had a stroke and can't remember hotmail passwords

Technician's Assistant: Are you logged into your Hotmail account on any other devices?

Sorry I don't have his laptop in front of me

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

He can't remember his security question answers but I guess he used his cell nubmer

Submitted: 1 year ago.Category: Email
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Answered in 2 minutes by:
7/29/2017
Email technician: bbao, IT Consultant replied 1 year ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,971
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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So are you able to work on the behalf of your friend to grab information from his/her family and/or experience to best guess the answer of those secure questions and even the password?

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Customer reply replied 1 year ago
but i have tried with no success
Email technician: bbao, IT Consultant replied 1 year ago

Hopefully we can work together to give you more hints. Okay what's email address of Hotmail please?

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Email technician: bbao, IT Consultant replied 1 year ago

Do you still need our help here? You are welcome to come back anytime you need. Enjoy a lovely weekend.

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Category: Email
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