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I have been trying to get into my email account for three…

Customer Question
I have been trying...

I have been trying to get into my email account for three days. I have been going around in circles. They ask me for my email address then say it is an invalid address. Then they say type in your phone number, they say it doesn't look right (I've had the same phone for 62 years).

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

Yahoo.com.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Through a web browser

Technician's Assistant: What troubleshooting have you tried?

EVERYTHING

Technician's Assistant: Anything else you want the email expert to know before I connect you?

I had an HP Windows 8 and never had any problems, Windows 10 is IMPOSSIBLE' I am on a dating website and would really like to see any responses

Submitted: 1 year ago.Category: Email
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Answered in 2 minutes by:
7/29/2017
Email technician: Jess M., Computer Support Specialist replied 1 year ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your problem or affected email account so that I can check its status and recovery options for you?
Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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