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I can send email but cannot receive email, Spectrum, Through…

Customer Question
I can send email...

I can send email but cannot receive email

Technician's Assistant: Just to clarify, what email service provider are you using?

Spectrum

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Through web browser

Technician's Assistant: What troubleshooting have you tried?

I keep tryig to use the password ***** have had for a couple of years now and it does not recognize it. Since this is with spectrum they cannot give me any other info.

Submitted: 1 year ago.Category: Email
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Answered in 2 minutes by:
7/28/2017
Email technician: Martin, Network Engineer replied 1 year ago
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,145
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Verified

Hello and welcome.

Sorry to hear you're having trouble with your Spectrum email.

When did the problem start?

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin

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