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Can't get my Outlook email to open. I had a problem with my…

Customer Question
Can't get my Outlook...

Can't get my Outlook email to open. I had a problem with my iPhone password. Phone is unlocked and password ***** as far as Apple is concerned, but I have had no Outlook for a week now.

Technician's Assistant: How long has this been an issue?

A week, When my apple iPhone was unlocked at the Apple store

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Browser

Technician's Assistant: What troubleshooting have you tried?

Such as? I went back to the Apple store who said it was an Outlook issue. When I try to access via Outlook I receive an error message inside an envelope-like logo.

Technician's Assistant: Anything else you want the email expert to know before I connect you?

I'm 75!!! I'm a smart lawyer and usually l have no problems with formatting docs and researching BUT lacking the computer-ese gene! Sorry.

Submitted: 1 year ago.Category: Email
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Answered in 1 minute by:
7/28/2017
Email technician: Kris Rodgers, IT Manager replied 1 year ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Email technician: Kris Rodgers, IT Manager replied 1 year ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Customer reply replied 1 year ago
Can't possibly read tiny print. Just forget it. Thank you. I expect no charge to my credit card.
Email technician: Kris Rodgers, IT Manager replied 1 year ago

Would you like me to cancel this?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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