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I have an yahoo e-mail that I no longer have access to I get…

Customer Question
I have an yahoo...

I have an yahoo e-mail that I no longer have access to I get laid off and my account key was connected to company e-mail and phone

Technician's Assistant: How long have you had this issue with your Yahoo account?

Since 6/28/17

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

The account was hacked somebody appled

Submitted: 1 year ago.Category: Email
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Answered in 2 minutes by:
7/28/2017
Email technician: bbao, IT Consultant replied 1 year ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,988
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

What did you try so far? Did you try resetting the password *****?

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Customer reply replied 1 year ago
I can't because I have no access to the account key
Email technician: bbao, IT Consultant replied 1 year ago

Account key? Do you mean the password?

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Customer reply replied 1 year ago
never mind I cannot spend $39
Email technician: bbao, IT Consultant replied 1 year ago

I guess you saw something prompted by the system, not me.

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Customer reply replied 1 year ago
Yahoo uses a account key that text or e-mail to an alternate e-mail of which I have no access because I was laid off
Customer reply replied 1 year ago
Are you still there?
Email technician: bbao, IT Consultant replied 1 year ago

Sorry I am back. run into another meeting and left from the desk.

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Email technician: bbao, IT Consultant replied 1 year ago

You mean both the link phone and email address belonged to your previous employer?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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