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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have an yahoo e-mail that I no longer have access to I get

Customer Question

I have an yahoo e-mail that I no longer have access to I get laid off and my account key was connected to company e-mail and phone
JA: How long have you had this issue with your Yahoo account?
Customer: since 6/28/17
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: The account was hacked somebody appled
Submitted: 2 months ago.
Category: Email
Expert:  bbao replied 2 months ago.

What did you try so far? Did you try resetting the password *****?

Customer: replied 2 months ago.
I can't because I have no access to the account key
Expert:  bbao replied 2 months ago.

Account key? Do you mean the password?

Customer: replied 2 months ago.
never mind I cannot spend $39
Expert:  bbao replied 2 months ago.

I guess you saw something prompted by the system, not me.

Customer: replied 2 months ago.
Yahoo uses a account key that text or e-mail to an alternate e-mail of which I have no access because I was laid off
Customer: replied 2 months ago.
Are you still there?
Expert:  bbao replied 2 months ago.

Sorry I am back. run into another meeting and left from the desk.

Expert:  bbao replied 2 months ago.

You mean both the link phone and email address belonged to your previous employer?