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I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
Can you please first let me know which folders (and types (local, remote ones)) these are where the emails are disappearing?
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,
Thanks for the clarification. So the content does not show up in "Mail" on your Mac, but does it fine on your iPhone?
Yes, no problem, but I just wanted to ask if I can take a look at this remotely, because this is very odd and I would have to check a few things on your Mac to see what is going on. What do you think?
Thank you, ***** ***** totally understand, but am sorry, I am unable to solve this problem text-based given the complexity and the limitation of troubleshooting it without looking at it.
However, another expert might want to try it via text instead. Please let me know if I should opt out of your question and forward you to another expert, or if you´d like me to fix the problem via the proposed remote connection instead.
Thank you very much,
> When I put emails into one of my many mailboxes
What do you mean by "put"? Drag external email files into the Inbox folder of your emails or just send emails from other email address to this one?
Which Inbox and email provider are you referring to? Via web or using an email program?
"via web" means using any web browser to access the emails from the provider's web portal.
> My emails come directly into my mac, where I delete them or file them.
Are you referring to the emails managed by the built-in Mail program of macOS on your Mac?
Okay, I would recommend you upload a screenshot showing where is the location the emails disappeared. Please see below the instruction about how to capture a screenshot on Mac
It seems your are referring to the IMAP folders of your Gmail box managed by the Mail app on your Mac. Am I correct?
If yes, especially everything works well on your iPhone, I would suggest a quick method and hopefully this can fix it directly: simply remove the mail account from your Mail add then add it back again. Can you do it now?
BTW, as all your mails are stored on Gmail server, so this remove and readd operations will have no impact to your mail data.
You have to remove the mail account otherwise the settings can't be reset.
It seems a remote assistance session is necessary for now. Generally speaking, if it is a Gmail account accessed via IMAP, all the messages are actually store on the servers at Google side, you are safe to remove and add the account back without loosing any emails. However, I would like to remote access your screen to double check everything is correct before confirming you can safely remove the account.
You removed IMAP folder and the emails under the folders from one device, it will of course sync the changes to other devices!
I mentioned for several times, to move the mail ACCOUNT from the mail app on your Mac, NOT a FOLDER! A local account on your Mail app can be easily added back, not the data you changed for folders (which will be synced).
I am sorry, you didn't follow my instructions, and you didn't know the difference between folders and account, and sorry the data have gone.
> How am I supposed to know that FOLDER, ACCOUNT, MAILBOX mean different things?
That's why we suggested remote assistance to troubleshoot and fix things for you instead of instructing you as you have no idea about the terminology.
We are here to help you fix things, not to teach you what are things. If you prefer learning these concepts and DIY on your laptop, you should try training sites not here for support sites.
Even so, if you didn't know the difference between account and folder, you should NOT remove anything, especially when I told you to remove the account (not any folders).
Hi, I am happy to help, I believe I can assist you with this problem. Please summarize the problem you are having?
Ok, you are experiencing problems with accessing subfolders that belong to a specific account on your Mac mail?