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Hi there and welcome
When you try to add the new Gmail account onto your iPad, what exactly happens? What message does it tell you?
Please let me know
If you click on my link below and try to sign into the account there
What exactly happens? Can you sign in?
Can you tell me the gmail address please?
ok, you are forgetting the .com
so try to sign in on www.gmail.com with***@******.***
yes, but for me it is recognizing the address fine, can you please try to sign in again using the @gmail.com
Can I connect to your computer please? As it is recognizing it fine for me, so I need to see what is happening
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Do you have a computer there?
ok... the email address is working, I am able to even reset the password ***** I wished to... so I am not sure exactly from where you are signing in
Go to the app store, then install the app Gmail
open it and try to sign in there
let me know the results please.