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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Myold address on email is. It was mistakenly changed to

Customer Question

myold address on email is***@******.***. It was mistakenly changed to joan***@******.***. I want my old address back and to retrieve the emails sent during the last two months.
JA: Just to clarify, what email service provider are you using?
Customer: we pay wowway on autopay.
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Email
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me please how you access your email account? Via the internet browser on your computer? Or another type of device?

Please let me know

Customer: replied 2 months ago.
duh
Expert:  Richard replied 2 months ago.

ok... I only see "duh" as your response.

Did you see my question to you?

Customer: replied 2 months ago.
I don't know what you're talking about and I am getting scared!
Customer: replied 2 months ago.
I already agreed to secure remote assistance.
Expert:  Richard replied 2 months ago.

ok.. you replied Duh the question I asked you was

Can you tell me please how you access your email account? Via the internet browser on your computer? Or another type of device?

Can you provide an answer to this question please?

Your payment for the remote failed so we need to continue here

Customer: replied 2 months ago.
i already gave you my visa numbers. what more do you want before i get the help you promised
Expert:  Richard replied 2 months ago.

I want please an answer to the question I keep sending you.

I will again repeat, this time I will bold the text I am asking

Can you tell me please how you access your email account? Via the internet browser on your computer? Or another type of device?