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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I can't remember my password. I also just saw a message that

Customer Question

I can't remember my password. I also just saw a message that my settings are out of date.
JA: When did you last reset your username and password?
Customer: not sure - one to 3 weeks ago...
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser on my PC, but have probably done it with the other two, also.
JA: What troubleshooting have you tried?
Customer: I've looked for suggestions online and was working with a tech support person 2-4 days ago, but accidentally disconnected from her.
JA: Anything else you want the email expert to know before I connect you?
Customer: Not that I can think of
Submitted: 2 months ago.
Category: Email
Expert:  Martin replied 2 months ago.

Hello and welcome.

Sorry to hear you're having trouble with your password.

Which email service do you use?