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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I forgot my password to my google, also I don't have the

Customer Question

Hi good morning, I forgot my password ***** my google, also I don't have the same cell phone # I had. I have a new cell #. I also don't have any of my Verification codes, they were in my last cell phone that I had. My new #(###) ###-#### I'm computer illiterate
JA: Are you logged into your email account on any other devices?
Customer: Yes, I'm on a Android tablet
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I believe so
JA: Anything else you want the email expert to know before I connect you?
Customer: Do I just have to have a verification code? When I signed up for them codes I didn't realize it was going to be so difficult for me, not only that I was just playing with this tablet at the time
Submitted: 2 months ago.
Category: Email
Expert:  R Hefner replied 2 months ago.

Hello my name is ***** ***** I would like to help you with this issue today.