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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Microsoft outlook for mac will not open, About an hour ago,

Customer Question

microsoft outlook for mac will not open
JA: How long has this been an issue?
Customer: About an hour ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Macbook air
JA: What troubleshooting have you tried?
Customer: rebuild
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Email
Expert:  Jason Jones replied 2 months ago.

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 2 months ago.
Expert:  Jason Jones replied 2 months ago.

Thank you. I will get that ready for you. After you click the "Securely Connect" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Expert:  Jason Jones replied 2 months ago.

It appears that your bank or credit card company is blocking the payment, for some reason. You will have to contact your bank or credit card company, let them know that the payment is okay to be processed and that they need to remove the block. Once the block is removed, you may click the "Accept this Offer" button once more to accept.