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Ask Sandy Your Own Question
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6258
Experience:  B.Tech, I have 10+ years of experience in fixing email issues.
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When going into my mail there is a lock by the g mail. How

Customer Question

HELLO! When going into my mail there is a lock by the g mail. How do I REMOVE the lock?
JA: How long have you had this issue with your Gmail account?
Customer: i click on and it does nothing.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: My laptop
JA: What troubleshooting have you tried?
Customer: Have not tried trouble shooting…will do.
JA: Anything else you want the email expert to know before I connect you?
Customer: No. Thanks
Submitted: 2 months ago.
Category: Email
Expert:  UranMail replied 2 months ago.

Hello and thanks for using I am Serge and I will try my best to assist.

can you be more specific about the lock? what exactly does Gmail say when you try to login?

Expert:  UranMail replied 2 months ago.

Do you still require assistance on the issue?
Waiting for your reply.

Customer: replied 2 months ago.
No thanks.
Expert:  Sandy replied 2 months ago.


I'm Sandy and I look forward to help you today.

There is no need for secure remote session.

I will help you in the question and answer session step by step.

Can you please click the link and try to check your emails:

Keep me posted.

Regards, Sandy