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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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It isn't the computer--it is the computer operator!! I don't

Customer Question

it isn't the computer--it is the computer operator!!
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I don't remember the password ***** get into Cox.
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't think so.
Submitted: 3 months ago.
Category: Email
Expert:  jinsmn replied 3 months ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. If my answers don’t work or if you are not satisfied, please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.


Customer: replied 2 months ago.
Customer: replied 2 months ago.
I would like it fixed.
Customer: replied 2 months ago.
The e-mail icon at the bottom of the screen disappeared also.
Customer: replied 2 months ago.
what am I supposed to? should I sit in front of my computer?
Expert:  UranMail replied 2 months ago.

Hello, I am Serge, I accepted your Remote Assistance request and I will try my best to assist you.

To connect with me, please resolve the payment issue and let me know when ready

Expert:  Josh replied 2 months ago.


Do you still need help with your issue? Please call 1-***-***-**** to fix the remote assistance issue

Customer: replied 2 months ago.
am I in the right place to receive a response?
Expert:  Josh replied 2 months ago.

I can see that you have multiple questions open and you are creating new questions.

Please stay on this question.

Customer: replied 2 months ago.
of course
Customer: replied 2 months ago.
I think it is ready
Customer: replied 2 months ago.
are you with me?
Expert:  Josh replied 2 months ago.

Yes, I am.

There was an issue with your remote assistance request -- Please call 1-***-***-**** to fix the issue