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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 38534
Experience:  Over 15 year experience in Email Systems and Programs
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Trying to log on my acct using a different cp. can.t recall

Customer Question

trying to log on my acct using a different cp. can.t recall my password & I give another email address to send the code. when i enter the code the msg "this isn't your account comes up. please help.
JA: Have you tried having password ***** directions emailed to you?
Customer: it doesn't recognize the email I need to use because I can't access my own. catch 22
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: everything i know to do and was denied access because too many attempts were made
JA: Anything else you want the email expert to know before I connect you?
Customer: just how frustrated I am
Submitted: 2 months ago.
Category: Email
Expert:  bbao replied 2 months ago.

> trying to log on my acct using a different cp

Can you please clarify what "cp" is?

Customer: replied 2 months ago.
computer
Expert:  bbao replied 2 months ago.

Which email provider are you referring to pease? Gmail, Yahoo or Microsoft?

Customer: replied 2 months ago.
i do not want anything but an answer for my problem
Customer: replied 2 months ago.
gmail
Expert:  bbao replied 2 months ago.

Can you first go to here to logon your Gmail via web? This will verify if you have the correct password.

If the password ***** been verified correct, the most common reason for this is two-step verification and application password. Which means, if you need to access the SAME mailbox using an email program on another computer, you need to authorised this using an application specific password, not the normal password ***** use to long on via web.

Customer: replied 2 months ago.
when I use the code provided to me because I have forgotten my password ***** msg this acct doesn't belong to you pops up
Customer: replied 2 months ago.
i tried to log in to my gmail acct I still can't because i forgot my password.
Expert:  bbao replied 2 months ago.

> the msg "this isn't your account

Are you sure it is the exact message you saw? Can you provide me a screenshot telling the details?

> i tried to log in to my gmail acct

Via web?

Customer: replied 2 months ago.
i tried again "failed attempt. tried too many times came back
Customer: replied 2 months ago.
where do I get the application specific password?.
Expert:  bbao replied 2 months ago.

> where do I get the application specific password?.

As per your description, it seems to be an incorrect password ***** not an application password *****

Can you reply as per my questions above please? Thanks.

> the msg "this isn't your account

Are you sure it is the exact message you saw? Can you provide me a screenshot telling the details?

> i tried to log in to my gmail acct

Via web?

Customer: replied 2 months ago.
i can't get that far into the sign in process because I have tried too many times
Customer: replied 2 months ago.
I cant send you a screenshot
Expert:  bbao replied 2 months ago.

Okay, seems you account has been locked for a while. Do you have associated phone number and 2nd email address for the Gmail account to be recovered?

Customer: replied 2 months ago.
38; the email i have access to is***@******.***
Expert:  bbao replied 2 months ago.

Do you still have access to both phone and 2nd email address?

Customer: replied 2 months ago.
phone I am now at is(###) ###-####
Expert:  bbao replied 2 months ago.

Is(###) ###-####still valid number being used by someone else?

Customer: replied 2 months ago.
i also have access to that email
Expert:  bbao replied 2 months ago.

Okay, do you mind I try resetting the password ***** you from my side? You may need to provide required personal info here.

Be aware the info posted here is visible to the public. That's one of the reason the site recommends remote assistance service as that will well protect your privacy info.

Customer: replied 2 months ago.
I am in Illinois but live i oregon and that is my oregon number
Expert:  bbao replied 2 months ago.

> I am in Illinois but live i oregon and that is my oregon number

Is(###) ###-####still valid number in Oregon? Are you able to receive its text message? Or someone else can help you check the message if available?

Customer: replied 2 months ago.
ask the questions and then I will decide if they are ok to be viewed by all.
Expert:  bbao replied 2 months ago.

> I am in Illinois but live i oregon and that is my oregon number

Is(###) ###-####still valid number in Oregon? Are you able to receive its text message? Or someone else in Oregon can help you check the message if available?

Customer: replied 2 months ago.
both are landlines
Expert:  bbao replied 2 months ago.

> ask the questions and then I will decide if they are ok to be viewed by all.

Do you mean let me start now?

Customer: replied 2 months ago.
ok
Expert:  bbao replied 2 months ago.

OK, the email address to be restored please?

Customer: replied 2 months ago.
Expert:  bbao replied 2 months ago.

The last password ***** remember? Can be previously used one, but must be 100% correct. Otherwise, just say NO and we try a different question.

Customer: replied 2 months ago.
no
Expert:  bbao replied 2 months ago.

pri•••••••••••@yahoo.com is the 2nd email address for recovery? If yes, please provide the full address.

BTW, it is not***@******.***??

Expert:  bbao replied 2 months ago.

Hello?

Customer: replied 2 months ago.
the bigmac address is the inly one i have access to now.***@******.***
Expert:  bbao replied 2 months ago.

Do you have access to***@******.*** now?

Customer: replied 2 months ago.
i'm trying to log on now
Expert:  bbao replied 2 months ago.

Ok

Expert:  bbao replied 2 months ago.

Once logged on, please let me know the verification code sent from Google seconds ago.

Customer: replied 2 months ago.
cant log on to the yahoo email
Expert:  bbao replied 2 months ago.

:(

Customer: replied 2 months ago.
I have averification code for the gmail acct that was sent to the bigmacemail at 9:26 AM...675984
Expert:  bbao replied 2 months ago.

When did you create this Google Account? Month and Year?

Expert:  bbao replied 2 months ago.

That code was useless as the bigmac1 email was not registered with your Gmail account.

Customer: replied 2 months ago.
don't know
Customer: replied 2 months ago.
no because it belongs to my sister in Illinois
Expert:  bbao replied 2 months ago.

For what reason you signed up with Google? Any special event or thing in your life related this?

Customer: replied 2 months ago.
i'm 79 and thought it was a good idea. maybe not
Expert:  bbao replied 2 months ago.

Did you try resetting the password ***** your Yahoo account?

Customer: replied 2 months ago.
no because it will ask for an email acct to be used and it won't recognize the bigmac email
Expert:  bbao replied 2 months ago.

It's in a loop now, and you have to break it somewhere.

Customer: replied 2 months ago.
how?
Expert:  bbao replied 2 months ago.

Try resetting password ***** Yahoo account from here, and tell me how it goes.

Customer: replied 2 months ago.
now the yahoo acct wont let me get past the security question to rest my password. wants to know 1st pets name but wont accept my answer but when i click on don't know it just takes b ack to the question
Customer: replied 2 months ago.
now the yahoo acct wont let me get past the security question to reset my password. wants to know 1st pets name but wont accept my answer but when i click on don't know it just takes b ack to the question
Customer: replied 2 months ago.
I am giving up. had no idea this would be so difficult. thank you for your help
Customer: replied 2 months ago.
hello?
Expert:  bbao replied 2 months ago.

OK. Yes, better have a break now. If you keep resettings and giving wrong answer to their questions, Gmail may think you are hacking an account and lock the account for better protection.

Expert:  Richard replied 2 months ago.

Hi there and welcome

Have you regained access to your account yet?

Please let me know

Thank you