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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My email won't accept my password and so a code sent to my

Customer Question

My email won't accept my password ***** so a code sent to my email is of no help. Can you send me a code on the telephone/
JA: When did you last reset your username and password?
Customer: I don't remember but it has been a long time.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through the wed
JA: What troubleshooting have you tried?
Customer: Everything I know which isn't enough.
JA: Anything else you want the email expert to know before I connect you?
Customer: Just what I told you in the first line.
Submitted: 2 months ago.
Category: Email
Expert:  Dustin replied 2 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 2 months ago.

What company is your email address with, Gmail , AOL,, Etc?

Also, what type of device do you usually use to access your email, a windows PC, a Mac, or an android phone or iphone?

Thank you for your response,

Dustin S

Expert:  Dustin replied 2 months ago.

Hello again, I never heard back from you, did you still want help with this issue, if so please respond and I can either assist you over the phone, or connect to your computer directly or just work by email.

If my suggestions fixed the issue, please remember to click and submit a 5 star rating as thats the only way I am credited for my time and effort in helping you.

If you no longer want help please respond so I can send you the refund link.

Thank you,

Dustin S