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What order is it please?
Sorry about your experience. FYI - This is JustAnswer, a paid website providing professional support with guaranteed quality. I guess that's the reason you got charged because your question has been picked up by an expert (me here in this case).
Are you actually looking for McAfee? Not JustAnswer?
Okay, again, we are JustAnswer (the website you are visiting at the moment), we are NOT McAfee.
I would recommend you click HERE to visit McAfee's support site. If you can find our your solution there, please feel free to come back to JustAnswer to ask for a full refund.
If you are not able find out your solution from McAfee, you are welcome to come back here, we are more than happy to assist you on this with guaranteed quality.
That's a bit weird.
The HERE link is pointed to https://support.mcafee.com/ Please try again.
Good to know that.
I am not a billing guy so you have to speak with JustAnswer Customer Care from below link.
Anyway, I will send a note to Customer Care against this case. Thank you for visiting JustAnswer.