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I cannot receive my email or send it thru outlook express-I can get it on web mail--but not my preferred ****@****.****.**** address thru outlook-can you fix that? my incoming # is 143 and outgoing is 587 JA: How long has this been an issue? Customer: for the past week or so-- JA: Have you installed any updates recently? Customer: no-I don't know how ( I am 88 and not really of the computer age!) JA: Anything else you want the computer expert to know before I connect you? Customer: no
Hello,I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.May I connect with you remotely to troubleshoot the issue directly?I will be standing by, looking forward to your response.Thank you,Jason
Thank you. I will send in your refund request.